Marks Products, Inc. - Return Policy

12 August 2005

 

On very rare occasions a customer may need to return a GeoVISION™ video camera system. The following rules apply to all returned GeoVISION systems purchased directly from Marks Products, Inc.

 

In the event that the MPI customer finds the performance of a GeoVISION borehole video camera system inadequate, the customer must notify MPI of the performance deficiency within 30 days.  MPI may at its discretion fix the deficiency, in lieu of having the system returned for a refund. The type of modifications made to the GeoVISION systems are at the discretion of MPI. The customer will pay the listed system price for any upgrades. 

 

Unused and Undamaged Systems

1.         MPI customers who return GeoVISION™ systems to the Marks Products Factory within seven days of receiving the system may receive may refund minus a 15 percent restocking fee.  This refund is conditional upon the system being in perfect condition and having never been used, never placed in a borehole, and never placed in water.

 

2.         MPI customers who return GeoVISION™ systems to the Marks Products Factory within thirty days of receiving the system may receive may receive a refund minus a 20 percent restocking fee. This refund is conditional upon the system being in perfect condition and having never been used, never placed in a borehole, and never placed in water.

 

Used systems

MPI customers may return used GeoVISION™ systems the Marks Products Factory within 30 days of receiving the system and receive may receive a refund minus a 25 percent restocking fee and a restoration fee. The restoration fee is determined by adding all cost of the parts replaced and labor necessary to make the system new. Parts are charged at the retail price.  The cable is always replaced in restoring a used system.

 

Return Procedures and General Rules

The customer is responsible for properly repackaging the system, the return shipping costs, and for adequately insuring the shipment. Claims for shipping damage are the responsibility of the customer.

 

Customers must notify MPI of all relevant details prior to shipping a GeoVISION™ system to the factory. 

 

No GeoVISION™ systems are accepted for return after 30 days from the date received by the customer.

 

Marks Products, Inc. is the sole authority in determining if a system has been used or damaged.

 

Marks Products, Inc. – 1243 Burnsville Road – Williamsville, VA  24487-2147   USA

 

Return Alternative

MPI Customers who prefer to sell their GeoVISION™ system may have it listed for free on the GeoVISION™ website. Contact the MPI sales office for details.  800-255-1353.